Alison is the Specialist Employment Manager at Big Ambitions, utilising her extensive managerial skills to ensure excellent provision is maintained for clients with Mental Health issues and Learning Disabilities. Her extensive experience in delivering welfare to work provision has supported hundreds of vulnerable people into employment.

Alison has worked in both the public and private sectors, she has an excellent ability to manage customer relations, with established knowledge and understanding of the needs of small businesses and those of unemployed people. With a strong customer service background, an acute awareness of both customer and business needs she has the ability to achieve satisfaction on both counts.

Alison is trained as an advanced Job Retention Adviser and has a Level 3 qualification in Education and Training (PTTLS), First Aid qualified, including Mental Health First Aid, and has a Level 2 in Health and Safety, Customer Service, Safeguarding Adults, and she is level 3 qualified in IAG.

Her excellent management skills are demonstrated within the busy team that often faces challenges working with vulnerable customers. Her ability to meet deadlines and consistently work towards achieving targets ensures that positive outcomes are maximised for clients and employers.

Key achievements include:

87% Retention rate for employees with mental health conditions sustaining work

Continually exceeds profile of a number of people supported into work

67% of customers achieve mental health recovery.